Computer Networking Basics for Desktop Support Technicians

Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians

Description

In this course, you’ll delve into the fundamental concepts of computer networking and the OSI Model. Topics covered include:

• The differences between switches and hubs.

• Half duplex vs. full duplex data transmissions.

• Understanding IPv4 and IPv6.

• The functions and importance of Quality of Service (QoS).

• High-level explanations of each OSI Model layer and their relevance to networking.

This course is primarily designed for beginners but also serves as a valuable refresher for individuals with a year or two of industry experience. It’s especially useful for those currently in service desk technician roles looking to advance to desktop support or infrastructure/network support positions.

Understanding the OSI Model is crucial for anyone involved in networking. You’ll learn how each layer of the OSI Model functions and how they interconnect, providing a comprehensive understanding of networking principles.

Additionally, while IPv4 remains the primary protocol in use, it’s important to be familiar with IPv6 as it’s increasingly encountered in various networking scenarios. This course will help you recognize and work with both protocols effectively.

By the end of this course, you will have a solid foundation in networking basics. This knowledge will prepare you for more advanced roles in IT support and network management, helping you to confidently move up the career ladder. Whether you are starting your career or looking to refresh your skills, this course offers valuable insights and practical knowledge for anyone interested in computer networking.

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