Master Application Support. Learn troubleshooting, ticketing with Jira, basic SQL querying, and log analysis.
Description
Are you looking for a stable, in-demand career in the tech industry but don’t know where to start? Do you enjoy solving puzzles and helping people? If so, a career in Application Support is your perfect entry point into the world of technology, and this course is your roadmap to get there.
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Welcome to Application Support Fundamentals: Your Complete Guide to Becoming a Job-Ready IT Professional.
This course is designed from the ground up to take you from an absolute beginner to a confident, skilled candidate ready for your first technical role. Application Support is a critical function in every software company—they are the heroes who keep applications running smoothly and customers happy. In this comprehensive course, we will demystify the technology and teach you the practical, real-world skills that hiring managers are looking for.
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In this course, you will master:
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Systematic Troubleshooting: Learn the art and science of “thinking like an engineer.” We will cover a step-by-step methodology for investigating, diagnosing, and resolving technical issues, from common bugs to complex system failures.
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Industry-Standard Tools: Get hands-on experience with the tools of the trade. You will learn how to manage your workflow in ticketing systems like Jira, monitor application health with dashboards like Datadog, and dive into application logs to find the root cause of a problem.
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Technical Foundations: You’ll learn the essential technical knowledge to be effective, including understanding application architecture, APIs, and the basics of SQL for querying databases to investigate user data.
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Effective Communication: A great support engineer is a great communicator. You’ll learn how to write clear, empathetic responses to users, document issues for developers, and collaborate effectively with technical and non-technical teams.
By the end of this course, you will not only understand the theory but will also have the practical skills and confidence to excel in interviews and successfully start your career in IT.
This is the perfect course for career-changers, customer service professionals, and anyone wanting a clear path into the tech industry. No prior IT experience is required.
Enroll today and take the first step towards your new career in tech!
| Total Students | 198 |
|---|---|
| Duration | 561 questions |
| Language | English (US) |
| Original Price | |
| Sale Price | 0 |
| Number of lectures | 0 |
| Number of quizzes | 6 |
| Total Reviews | 0 |
| Global Rating | 0 |
| Instructor Name | Bikash Mallik |
Course Insights (for Students)
Actionable, non-generic pointers before you enroll
Student Satisfaction
78% positive recent sentiment
Momentum
Steady interest
Time & Value
- Est. time: 561 questions
- Practical value: 5/10
Roadmap Fit
- Beginner → → Advanced
Key Takeaways for Learners
- Hands-on practice
- Real-world examples
- Project-based learning
Course Review Summary
Signals distilled from the latest Udemy reviews
What learners praise
Clear explanations and helpful examples.
Watch-outs
No consistent issues reported.
Difficulty
Best suited for
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