Non-Verbal Communication for the Workplace

How Body Language and Tone Shape Your Impact and Help You Read Others

Description

You’ll start by exploring the fundamentals of non-verbal communication, gaining a solid understanding of how body language, tone of voice, and facial expressions contribute to the way messages are sent, received, and interpreted. Through detailed examples, we’ll look at how these elements vary across cultures, and what can be misunderstood if you’re not aware of these differences, such as the meaning of eye contact, personal space, or hand gestures in different regions of the world.

From there, we’ll break down how to recognise common non-verbal signals, including signs of openness, defensiveness, disagreement, discomfort, or even deception. You’ll learn to identify subtle cues like lip-pressing, eye movement, mirroring, posture, and gestures, along with how to spot emotional leakage and inconsistencies between someone’s words and body language. We’ll also explore micro expressions, the seven universal facial expressions that can give you instant insight into how someone’s really feeling.

But this course isn’t just about reading others, it’s about improving your own impact too. You’ll gain practical tools to project authority, confidence, and authenticity through your posture, gestures, facial expressions, and tone. You’ll explore the emotional content of your voice, learning how pace, pitch, volume, rhythm, and inflection all contribute to how your message is received. You’ll practise adapting your tone to suit different workplace situations like delivering feedback, handling a difficult conversation, presenting to a group, or managing conflict.

We’ll also look at how your breathing and body awareness affect your tone and how to use physical presence and timing to improve clarity and engagement. You’ll be guided through practical exercises such as mirror work, role-play, and video self-assessment to help build awareness and reinforce your learning.

This course is ideal for professionals who want to become more emotionally intelligent communicators, whether you’re a manager, team leader, educator, negotiator, or someone working across cultures or in international teams. By the end, you’ll have sharpened your ability to interpret and respond to non-verbal signals, and refined the way you come across, so your communication is not only clear but genuinely aligned with your intention.

Key topics covered include:

• Understanding body language, tone, and spoken words as a complete communication system

• Cultural differences in non-verbal communication

• Signs of openness, confidence, defensiveness, and discomfort

• Detecting disagreement, frustration, or deception through body language

• Emotional leakage and microexpressions

• Voice tone: its emotional weight, and how to match tone to message

• Speaking speed and rhythm: how they influence clarity and engagement

• Developing a confident, relaxed presence

• Practical tools for improving your non-verbal communication through daily practice

It doesn’t matter if you’re leading a team, presenting to clients, or navigating difficult interpersonal situations, this course will give you a powerful edge, helping you say more with less, read the room more effectively, and leave the right impression.

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